Third-parties are used by people in conflict, both domestically and internationally, to help resolve differences. Whether providing a space for belligerents to reach a peace agreement, facilitating a contentious policy debate on Capitol Hill, or helping departments work more effectively together, this interactive online workshop teaches you how to harness conflictual energy and transform it into collaboration.

Mediation is an impartial, voluntary and confidential process that facilitates problem-solving and helps parties to a conflict develop solutions that meet everyone’s needs.

In this highly experiential virtual course, students are introduced to the basic principles of mediation; learn how to engage parties in a conflict and set up the mediation space; how to listen, gather information and frame the problems to resolve; brainstorm ideas and formalize an agreement.